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Network performance issues for some customers Tuesday 17th November 2020 11:19:00

We are currently monitoring reports of slow network performance that is being experienced by some customers. We believe there may be sporadic issues with some Internet Service Providers (ISP) within Australia. Customers are reporting performance issues with some ISP's while others appear unaffected.

We are currently working with our upstream providers to isolate which network paths and providers are affected so further updates can be provided.

Our data centre provider has implemented a correction to rebalance traffic over to another transit provider, and connectivity should be returned to normal at present.

Customers who are using Telstra as their ISP may still experience issues until the problem is resolved.

At this stage we can confirm the issue is occuring with Telstra. Other Internet Service Providers seem unaffected at this time.